IT Help Desk

Help Desk Hours

7:30 am - 4:00 pm

Please be prepared to provide the  following information:

• First and Last name

• Work location

• School/room number

• Phone extension

• Brief description of the issue or request

Contacting the Help Desk or creating a ticket ensures that technology issues are tracked in our database in order to measure our response time and plan support needs so that we may better serve you.

IT Ticket Prioritization

All tickets submitted to the IT Service Desk are assigned a priority. This priority determines how quickly you can expect a technician to resolve/address your request. The IT Department prioritizes tickets based on several factors. These factors include the number of people affected (single user, classroom, school site, etc.), the ability to teach without the impacted equipment, the length of time a ticket has been open, and input from school site administrators. 

Please provide as much information as possible so we can assign the appropriate priority to your ticket. If you disagree with the priority assigned, after reviewing this matrix, please ask to speak to the IT Service Desk at Ext #8309.

The target time frames for each of our priorities are defined in the priority matrix below: